File a Complaint

The Louisiana Motor Vehicle Commission (LMVC) responds to all complaints. Once the complaint is received, a staff member will reach out to the complainant to verify the information and discuss the complaint. When it is determined the complaint may fall under LMVC’s jurisdiction, an investigator is assigned to the case. For issues outside the LMVC jurisdiction, we will do our best to direct you to the proper agency; however, we do not provide legal advice to resolve complaints.

The most common complaints received by the LMVC from consumers are the following:

  1. Title and Registration Issues
  2. Mechanical issues that occur after the sale
  3. Overcharging of state official fees and sale tax
  4. Out of Business dealers, manufacturers, lenders, etc.
  5. Misleading Advertising

The Louisiana Motor Vehicle Commission CANNOT:

  • Provide legal advice
  • Investigate complaints against private parties
  • Require a dealer to take back a vehicle after a contract is signed
  • Assist with resolving contract terms between the buyer and dealer

Complete the online form below to file a complaint:

Person filing complaint:

The business information the complaint is being filed against:

Motor vehicle, recreational product, or specialty vehicle description and purchase information:

Finance company information (if applicable):

Questions regarding the transaction:

I authorize the Louisiana Motor Vehicle Commission ("LMVC") to send a copy of this complaint, together with supporting documents, to the business against which the complaint is filed and other private or public agencies.

I understand that the LMVC is not my legal representative. I understand that it is recommended that I consult a private attorney and that I may lose my private right to sue about this matter entirely if I wait too long to do so. I understand that any action by the LMVC may not result in a refund or other relief for me personally.

I wish to file this complaint with the LMVC. I understand that the LMVC does not conduct litigation for individuals in matters, which involve purely private controversies or civil type cases. I am, however, filing this complaint to notify the LMVC of the activities of this party and to seek any other assistance the LMVC might be able to render.

The information contained herein is true and correct to the best of my knowledge. Your signature and the date are required for the Louisiana Motor Vehicle Commission to process your complaint.

Or download, print and mail in the paper Consumer Complaint Form

The signed form, along with all supporting documents, is submitted to the LMVC by email, fax, or mail. Refer to the below contact details.

Email: LMVC.consumercomplaint@lmvc.la.gov

Fax: 504-838-5416

Mail: 3017 Kingman Street Metairie, Louisiana 70006

Pursuant to the American with Disabilities Act, assistance will be provided in completing any forms provided by the Commission.  Please call 504-838-5207 or come by the office.